Special Accommodations

HMDCB and PSI Candidate Services, our testing company, comply with the provision of the Americans with Disabilities Act in providing reasonable accommodations to eligible candidates. Reasonable accommodations provide candidates with disabilities a fair and equal opportunity to demonstrate their knowledge and skill in the essential functions being measured by the examination.

Requests are approved or denied based upon the individual's specific request, disability, documentation submitted, and appropriateness of the request. Reasonable accommodations do not include the steps that fundamentally alter the purpose or nature of the examination, influence the examination results, or result in an undue burden.

Wheelchair access is available at all established PSI assessment centers.

How to Request Special Accommodations

After completing the online application, candidates must submit the Request for Special Examination Accommodations form and submit it to PSI along with the Documentation of Disability-Related Needs form (which must be completed by an appropriate licensed professional). The documents must be sent to PSI at least four (4) weeks prior to your examination date. 

The physician's documentation must include the candidate's name, the diagnosis of the disability, and specific recommendations for accommodation. PSI will review the submitted forms and contact the candidate regarding the decision for accommodations.


Candidates requesting special accommodations must schedule their exam via the telephone scheduling option, not online. Candidates must also advise PSI at the time of scheduling if wheelchair access is necessary.

PSI is equipped with Telecommunication Devices for the Deaf (TDD) to assist deaf and hearing-impaired candidates. TDD calling is available 8:30 am to 5 pm (CST) Monday thru Friday at 913-895-4637. This TDD phone option is for individuals equipped with compatible TDD machinery.

"Our physicians use the knowledge they have acquired through certification to improve patient outcomes and to provide on-going education to interdisciplinary team members. This continual learning helps to ensure our patients receive the highest quality in hospice care services."

Lynn Knodle, CHPCA
CEO, Serenity Hospice & Home